Privacy policy

At ALFA DESIGN, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our website. By using our website, you agree to the terms described below.!

1. Information We Collect
When you visit or interact with our website, we may collect the following types of information:

a. Personal Information
When you make a purchase, create an account, or contact us, we collect personal details including:

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Billing and shipping addresses
  
  
• Payment details (processed securely through our payment gateway)
  

b. Automatically Collected Information
When you browse our store, we automatically collect certain information about your device and browsing behavior, such as:

• Your IP address
  
  
• Browser type and version
  
  
• Time zone and location data
  
  
• Pages viewed, search terms, and site navigation patterns
  
  

This data helps us improve our website experience and performance.

c. Cookies and Similar Technologies
 We use cookies to enhance your shopping experience, remember your preferences, and understand how visitors use our site. You can manage cookie preferences in your browser settings.

2. How We Use Your Information
We use the information we collect in the following ways:

• To process and fulfill your orders, including shipping and returns
  
  
• To verify your payment details and prevent fraudulent activity
  
  
• To communicate with you about your orders, inquiries, or customer service requests
  
  
• To send promotional emails, offers, and updates (only if you have opted in)
  
  
• To personalize your shopping experience and improve our website’s functionality
  
  
• To comply with applicable laws and regulations

3. Data Sharing and Disclosure
We respect your privacy and never sell or rent your information. However, we may share limited data with trusted third parties in order to operate our business efficiently:

• Shopify: Our e-commerce platform, which hosts our store and processes your data securely.
  
  
• Payment Processors: To complete your transactions safely.
  
  
• Shipping Partners: To deliver your purchases.
  
  
• Marketing and Analytics Tools: To help us improve our communication and website performance.
  
  

These third parties are authorized to use your information only for the specific services they provide and are bound by confidentiality obligations.

4. Data Protection and Security
We comply with the General Data Protection Regulation (GDPR) effective from May 25, 2018.
Your data is securely stored on Shopify’s encrypted servers and protected through firewalls and SSL encryption.
We implement strict access controls and only authorized personnel can handle your personal information for legitimate business purposes.

5. Email Communication
For security reasons, all order-related communication must be made using the same email address used at the time of purchase.
This helps us verify your identity and respond to your request promptly.
If you wish to update your registered email address, please reach out to us with your order number, delivery name, and address.

6. Your Rights
Depending on your region, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
  
  
• Correction: Request correction of inaccurate or incomplete information.
  
  
• Deletion: Request deletion of your personal information.
  
  
• Restriction: Request limited processing of your data.
  
  
• Opt-Out: Withdraw your consent for promotional communications at any time.
  
  

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically as long as your account is active or as required for legal, tax, and accounting obligations.
 When we no longer need your data, it is securely deleted or anonymized.

8. Third-Party Links
 Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before sharing any personal data.

9. Children’s Privacy (Age Restriction)
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18 years of age.
If you are under 18, please do not use our website or provide any personal information.
If we learn that we have collected personal data from someone under 18 without parental consent, we will delete that information immediately.
Parents or guardians who believe their child has provided us with personal information can contact us at info@alfadesigns.in to request removal.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
 The updated version will always include a “Last Updated” date at the top of this page.

11. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
Email: info@alfadesigns.in
Indian Support: +91 7605-055234
US Support: +1 914-416-5284
Address: Alfa Design 291. Ground Floor Penro, Udaynarayanpur Radhanagar Near UCO Bank Howrah Kolkata 711410 (West Bengal)

We’ll respond to all privacy-related inquiries within a reasonable timeframe.